nagad baji Privacy Policy
This document explains in detail how your personal information is collected, used, and kept secure when you use the nagad baji platform.
This Privacy Policy ("Policy") applies to all users of the nagad baji platform. By registering or actively using the nagad baji website, mobile application, or related services, you are considered to have read and agreed to the terms of this Policy.
nagad baji takes user personal information very seriously. This Policy has been prepared in line with our Terms and Conditions, and both documents complement each other. This Policy has been created in accordance with applicable data protection regulations in Bangladesh.
If any part of this Policy changes, we will update the date on this page. For significant changes, we will make an effort to notify users directly.
Data Collection and Use
What Information Is Collected
nagad baji collects various types of information to provide its services. These are listed by category below:
a) Identity Information:
- Full name and date of birth (for age verification — accounts for persons under 21 are not permitted)
- Mobile number and email address
- National ID or passport number (during KYC verification)
b) Financial Information:
- Mobile banking account details — bKash, Nagad, Rocket, Upay
- Bank account details (for bank transfers)
- Transaction history — records of deposits and withdrawals
c) Technical Information:
- IP address and device identifiers
- Browser type and operating system information
- Site access times and navigation patterns
- Information collected from cookies and similar tracking technologies
d) Gaming and Betting Activity Information:
- Betting history, win and loss records
- Preferred game categories and usage patterns
- Bonus usage and VIP level information
How Information Is Collected
nagad baji collects information in the following ways:
- Direct collection: Through registration forms, KYC document submissions, and support communications.
- Automatic collection: Through server logs, cookies, and analytics tools during platform use.
- From third parties: Relevant information from identity verification agencies and payment processors.
At each stage of data collection, we collect only the minimum information necessary — no additional data beyond what is needed to operate the service is requested.
Purpose of Data Use
Collected information is used only for the following purposes:
- To create accounts, verify identity (KYC), and ensure login security.
- To process deposit and withdrawal transactions and maintain financial security.
- To communicate about bonuses, promotions, and VIP benefits.
- To resolve technical issues on the platform and improve service quality.
- To prevent fraud, comply with anti-money laundering (AML) policy, and follow responsible gaming guidelines.
- To prevent persons under 21 from accessing the platform.
- To personalise services according to user preferences.
We do not sell or rent your information to third parties for marketing purposes.
Data Sharing and Security
Sharing Information with Third Parties
nagad baji may share user information with third parties in specific and limited circumstances. These circumstances are described below:
- Payment processors: Minimum financial information required to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners.
- Identity verification agencies: Identity information shared with verification agencies as part of the KYC process.
- Technology service providers: Hosting, cybersecurity, and analytics service providers — who operate under strict confidentiality agreements.
- Legal obligations: When a valid directive is received from law enforcement or a court in Bangladesh.
Outside the reasons listed above, your information is not shared with any third party for commercial or advertising purposes.
Data Security Measures
nagad baji maintains both technical and organisational security measures to protect user information:
- SSL encryption: All communication with the platform is encrypted using SSL technology, preventing third-party interception of data exchanges.
- Secure server infrastructure: Data storage servers are protected with firewalls and intrusion detection systems.
- Access control: Only authorised personnel can access user information, and only within necessary limits.
- Two-factor verification (OTP): Additional security is provided through OTP verification for logins and important transactions.
- Regular security audits: Audits are conducted regularly to identify system vulnerabilities and ensure prompt remediation.
However, no one can guarantee complete security on the internet — if a cyber incident occurs, we will act promptly and notify users where applicable.
Data Retention Period
nagad baji retains user information for as long as the relevant service remains active. After an account is closed, certain information may be retained for the following reasons:
- To resolve financial disputes or legal claims.
- To meet document retention obligations under fraud prevention and AML policy.
- To comply with retention periods set by applicable laws in Bangladesh.
After the required period has ended, information is securely deleted or anonymised so that it can no longer be linked to any individual.
User Rights and Cookie Policy
User Rights Regarding Personal Information
nagad baji recognises each user's right to control their own information. You may exercise the following rights:
- Right of access: You may request a copy of your personal information held by us.
- Right to rectification: You may request correction of inaccurate or incomplete information.
- Right to erasure: You may request deletion of your information in certain circumstances — however, information required for legal obligations or dispute resolution may not be deleted immediately.
- Right to restrict processing: You may request that data processing be temporarily suspended for specific reasons.
- Right to opt out of marketing communications: You may opt out of promotional emails or messages at any time.
Under our Responsible Gaming Policy, applying for self-exclusion may also result in certain restrictions on your information.
Cookies and Tracking Technologies
nagad baji uses cookies and similar technologies to operate the platform effectively. The types of cookies are described below:
- Essential cookies: For maintaining login sessions, security tokens, and language preferences — disabling these may prevent the platform from functioning correctly.
- Functional cookies: To remember user preferences and personalise the experience.
- Analytics cookies: To understand which parts of the platform are used most — this helps improve service quality.
You can manage cookies through your browser settings. However, disabling essential cookies may limit certain services.
We do not sell information collected through cookies to marketing companies. Third-party analytics tools provide only aggregated and anonymous data.
Protection of Minors' Information
nagad baji strictly prohibits participation by persons under the age of 21. Age verification is mandatory during the registration process and is confirmed again at the KYC stage.
If it is found that a user is under 21, the relevant account and all associated information will be deleted immediately, except for what is legally required to be retained.
If a parent or guardian believes their child has registered on this platform, please contact our support team directly — we are available in Bengali via live chat 24/7.
Special Provisions and Change Policy
User Responsibilities
Data security is not solely the responsibility of the platform — users must also stay alert to protecting their own accounts. nagad baji asks you to follow these practices:
- Do not share your login password with anyone, and change it regularly.
- If you log in on a public or shared device, make sure to log out at the end of the session.
- If your registered mobile number or email changes, update your account information.
- If you notice unusual activity in your account, report it to support immediately.
- Never share your OTP or verification code with any third party.
You can get to know the platform's security principles and team on the About Us page.
Changes to This Policy
nagad baji reserves the right to change this Privacy Policy at any time. Changes will be published on this page and the update date will be revised.
For significant changes — those that materially affect your rights or how your information is used — we will make an effort to send a notification to your registered email or mobile number.
Continuing to use the platform after changes have been made will be considered as your agreement to the revised policy. We therefore encourage you to visit this page periodically.
Relationship with Other Policies and Terms
This Privacy Policy should be read together with nagad baji's other policy documents. Particularly noteworthy are:
- Terms and Conditions — the overall contractual terms of platform use, bonus rules, and detailed account management information.
- Responsible Gaming Policy — relevant policies on self-exclusion, deposit limits, and mental health protection.
- FAQ — a collection of common questions on account verification, payments, and security.
If a conflict arises between this Policy and another document on a particular matter, the document specific to that matter will take precedence.
Contact and Complaint Resolution
Contact for Data Protection Matters
Please contact us for any questions or concerns about this Privacy Policy, or to exercise your rights regarding your information. The nagad baji support team provides assistance in Bengali and English 24 hours a day, 7 days a week.
Contact us directly via live chat from any page on the platform — active 24/7
Email requests are answered as quickly as possible; immediate assistance is available via live chat
Our goal is to resolve your complaint within a set timeframe upon receipt. Complex matters are forwarded to the specialist team on a priority basis.